Quote:
Originally Posted by bus_ter
I think this is shocking. You've been paying for a 20Mb service for over a year that you're not getting because the equipment can't handle the speed. VM seem to conveniently forget to tell people they'll need a new Modem to make use of the new service! How many thousands of VM subscibers do you think are shelling out big bucks for the 20Mb service and are unaware they'll never get close to that speed!
Have a look at this thread:
http://www.cableforum.co.uk/board/12...pensation.html |
When the 20Mb upgrades were being done they had a page that detailed the upgrade schedule and also said 'Do you need a new modem?'
HERE (from the wayback archive) if no-one believes me
If you did need a new one, you could then order one for free through the same site
So they DID tell people and they DID offer a way to get it replaced. If a customer then hasn't bothered, it is hardly Virgin's fault