Hi Stuart CFT, for once, l totally disagree with you, if l go into a shop, l expect to be served, by the assistant, for what ever reason, shops are there to be 'shopped ' in, its like l used to work for a plastic's company, and becuase we sold plastic to the fishing industry, an prospective employee, who came in for a job, wouldn't take the job, as we sold a product to a company, that made fishing rods, and he turned it down, as the rods, causes stress to FISH, that is how stupid it was (and it is not a joke either), the woman should have been sacked, for failing to do her job properly, and as far as l know, the woman in question has 'gone sick' from M&S.