Akia

It reads to me that BT are quite within their rights to charge it. What appears to be the problem is that people that were with BT before have had a change to the contract and this appears to be why they may be able to claim it back.

And the claim that if not fair on all these people that are poor and don't have a bank account is just rubbish, So what, in this day and age I don't think any one has a excuse not to have one. Even benifits have to be paid into a bank account or post office account now. These people need to get themselfs into the 21st century. Also the excuse that people have tight budgets etc is just another cop out. The bill still has to be paid regardless so how does this make it harder to budget and the date the direct debit is taken can be changed. What are all these people going to do if the companies decide that they will only accept customers that pay by direct debit. Sky as far as i know already do this.

I personally agree with the charges if it keeps the price of the services I'm paying cheaper. Why should I subsidse someone that dosn't want to pay by direct debit because thats what would happen if these charges are scrapped. The cost of the services would be increased to off set the cost.