[Saaf_laandon_mo]

If a person works in an environment where a) the management have allowed that person not to participate in something which goes against their beliefs/morals and, b) there is somone else working there to fulfil the customers wishes in that situation, then whats the big deal.

This woman, rightly or wrongly, refused to sell the Bible story book. That does not make her a rubbish salesperson/assistant. Her capabilities to serve a customer cannot be judged by this incident. You have to look at the customer's response of "Im not racist but i refuse to be served by someone in a headscarf" to reach a conclusion that this is some total over reaction by a customer out to make a name of herself, albeit in the Star and Daily Mail.