Quote:
Originally Posted by giantsf49er
Update time.
I set my laptop IE options so that it didnt download images, so that I could simulate the same environment as when I was on the net on my phone. I then went to exactly the same pages.
Total bandwidth used (up and down stream) 662kb
Virgin Mobile bandwidth used 1196kb
So I rang Virgin to ask them to explain the difference. Firstly they tried to tell me that I might have some kind of compression software on my PC or that IE7 mihgt have something built in.
Next they simply denied that I had done it for 662kb and they insist that they are correct. In addition they insist that they have NEVER had another complaint of this type.
Tech's final answer was 'if you think you have found a cheaper way, use that'.
The customer is not always right.
Time to start letter writing.
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I got a similar response* so I'm just not going to use it - stupidity on their part as if they were charging the correct amount then I'd be using the service and they'd make some more money out of me.
Just to say "computer says no" isn't really an answer.
Do the team here have any contacts within Virgin Mobile that could perhaps look at this for us. Just to say "computer says no" isn't really an answer.
*i.e. no one else complains - it must be right.