Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

snazzy · 14-01-2008, 15:30

I would strongly advise that you write a letter stating the above. Try to tone it down a wee bit, and await a phone call. I found this to be much better than talking to them if it involves the Indian call centre.

It may take two weeks before they call, but will be better all round. Seeing as you have several packages, have you tried going through retentions? I find they are a bit more useful.

14-01-2008, 15:30	#136
snazzy Inactive Join Date: Oct 2007 Location: Manchester Age: 63 Services: BB/TV/Phone Posts: 204	Re: Virgin Media Customer Service- Your Personal Experience I would strongly advise that you write a letter stating the above. Try to tone it down a wee bit, and await a phone call. I found this to be much better than talking to them if it involves the Indian call centre. It may take two weeks before they call, but will be better all round. Seeing as you have several packages, have you tried going through retentions? I find they are a bit more useful.