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Originally Posted by monkeybreath
All call centres are subject to AHT targets amongst other things- because this is the best way to make sure people are indeed working hard and not slacking.
I can't comment on the AHT for csrs, but a good tech can easily meet the targets we have and also give some courtesy support and decent explanations for problems.
And i have no idea if you are a good csr... which centre do you work in and i'll find out  |
and i still wonder if this is a local target set by a glory hunter manager or not
