Quote:
Originally Posted by Jocelyn Harper
Could someone please tell me how to get my address corrected in the Phone Book. Since changing to ntl in April 2000 my address has been printed incorrectly although I have lived at the same address since 1976!
BT refuse to alter it although they can see it is incorrect. All to do with Data Protection as I am an ntl customer.
ntl have not replied to one letter, telephone call or email since I first told them about this in 2001.
How can I get someone at ntl to listen to me and to deal with this as BT will not alter it until told to by ntl!!
I have sent another letter to Swansea (Recorded Delivery) but no reply yet.
Thanks
Frustrated ntl customer
J A Harper
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Not really part of this thread;
However cust care can deal with this.
If the cust care rep can not deal please please do ask to speak to a team manager.
There are processes which allow the changes you require. Its just a matter of getting the cust care rep to realise this.
This is not a BT issue it is down to VM to make the changes as BT just take the info from VM.
Hope this helps