Cable Forum - View Single Post - National Customer Liason Centre (complaints)

Jocelyn Harper · 11-01-2008, 13:17

Could someone please tell me how to get my address corrected in the Phone Book. Since changing to ntl in April 2000 my address has been printed incorrectly although I have lived at the same address since 1976!
BT refuse to alter it although they can see it is incorrect. All to do with Data Protection as I am an ntl customer.
ntl have not replied to one letter, telephone call or email since I first told them about this in 2001.
How can I get someone at ntl to listen to me and to deal with this as BT will not alter it until told to by ntl!!
I have sent another letter to Swansea (Recorded Delivery) but no reply yet.

Thanks
Frustrated ntl customer
J A Harper

11-01-2008, 13:17	#14
Jocelyn Harper Inactive Join Date: Jan 2008 Posts: 2	Re: National Customer Liason Centre (complaints) Could someone please tell me how to get my address corrected in the Phone Book. Since changing to ntl in April 2000 my address has been printed incorrectly although I have lived at the same address since 1976! BT refuse to alter it although they can see it is incorrect. All to do with Data Protection as I am an ntl customer. ntl have not replied to one letter, telephone call or email since I first told them about this in 2001. How can I get someone at ntl to listen to me and to deal with this as BT will not alter it until told to by ntl!! I have sent another letter to Swansea (Recorded Delivery) but no reply yet. Thanks Frustrated ntl customer J A Harper