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Originally Posted by stairpotato
This morning the 'cable' light on my Terayon was off - and no service.
It eventually came back on - but I have quite a bit of packet loss....
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Cable light being off means it is an ntl fault, not a lot you can do apart from check connections between your modem and wall socket. You need to get a engineer to visit
Round here it is no longer possible to use Robin Walker's DOCSDIAG ISP side recipe on your Terayon modem.
http://homepage.ntlworld.com/robin.d.h.walker/docsdiag/
because ntl appear to have disabled SNMP traffic.
It is possible to still use DOCSDIAG on a Terayon TJ210 with a local connection to a Windows XP Pro machine using a secondary IP address - I could post details if you want to see what your modem thinks the signal quality is when it is working or error codes when it isn't.