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Old 10-01-2008, 12:31   #11
BenMcr
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Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
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Re: Recommend a friend

Quote:
Originally Posted by Motorman View Post
I'm not saying here that VM are making false promises in any way.....
but afaik only about 10% of RAF (recommend a friend) leads are honoured with £30 each.
There are strict conditions (each account must be paid up to date etc)
but some of my mates who have put through RAF's have never recieved anything.

Maybe someone can confirm the official way to get these put on.
I know there is an intranet form which VM staff fill in, but even when this is done, still nobody gets paid?
thanks
The old ex-ntl scheme never seemed to go right. both parties had to pay both their bills on time and in full for 3 months before anything would be done. Plus no-one knew whether it was sales or customer care that was supposed to be doing it

The scheme was redone in October 2007, so anyone referring a friend after that should be given a lead id, as it is all now tracked via the lead id and the £30 credits to both parties should now be done after the new customer has paid their first bill. There is also a dedicated back office team handling the addition of credits.
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