If no BT line was in place when he originally tried to order then the fault does not sit with BT or Sky as ADSL cannot be set on a line that does not exist, it may be that when he ordered originally there was capacity in the exchange but by the time he had his BT line installed the exchange equipment was full.
Sorry to sound harsh but this is not BT or Sky messing around just a mix up due to no line being installed to property which is down to the customer as it is clearly stated that a live telephone line is needed at the property before you order.
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Originally Posted by Sky.com
What You Need
To get Sky Broadband, you'll need to make sure your computer meets the minimum specification and that you have a compatible BT Line that has been active for five days or longer.
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