Quote:
Originally Posted by Robisme
Hi, just been typing a letter out for a relative, who was offered a package with Sky which included free broadband (2 meg), signed up agreed and paid early Dec 07. He got everything sorted in recent weeks only for Sky to ring up saying the free broadband could not now be supplied. ( they never actually connected the BB as he needed to get a BT line installed, which he did get.)
He spoke to some supervisor at Skys call center, who got a bit funny with him and said it was not their fault but BT's fault because there was no BB service available where he lives, he rang BT who said they could connect him tomorrow lol.
Are Sky trying to pull some trick here to get out of the offer of free broadband ?
they said he could have it for £17 per month at 4 meg.
Not happy when you've signed-up and paid for the offer the salesman gave !!
Not a good situation.
cya
PS, he changed from VM to Sky, I questioned that, he said Sky where offering the same package as VM but much cheaper, that was then lol
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What's probably happened is that BT have refused to enable the service. He will have to contact BT to find out why (there could be a number of reasons ranging from faults on the line through to BT's records being wrong). Sky should be able to help him find the correct BT number to call. When I ordered my connection via Be, I had a similar situation (BT refused to unbundle the line so Be could access it, and wouldn't tell Be why).