Quote:
Originally Posted by ianm2k4
I didnt see you supply any help to this problem other than to take offence at a comment about your company.
|
Actually, if you read a few posts up and actually took in what r00t said to the O/P you may have noticed that he:
A) Offered an explanation as to why an engineer possibly turned up not equipped for the job.
B) Also offered his best wishes to the poster and hoped it would be sorted.
It may not be "help" in your eyes, but that looked like a genuine offer of good will, don't you agree?
Given that some VM employees offer to help on here, often in their own time, perhaps it is you who should be ashamed of tarring a few good CS folk with the same bad customer service brush?
I have had mixed responses and attitudes from some VM CS people, but not everyone is bad, and I applaud anyone willing to help, and can fully understand why they would want to defend themselves and their co-workers when they are abused by frustrated customers.