Hi Rob, I think it just might be either my un or pw ! not sure,
I let my firewall give access,
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May also be worth trying a different ftp client just in case
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Can you recommend one please ?
If I remember rightly the 1st time I set up Terrapin I had bother with it but got it sorted in the end, It's just I have a choice of 2 user names & 2 passwords, the 1st one is what ntl gave me when I joined up, & the 2nd one is where I changed it ! so I think it's just a question which one I have to use.
Thanks for your help.
Mike.