Cable Forum - View Single Post - Problems using my ntlworld email when not connected directly to my ntl cable modem.

hurstnicholas · 07-01-2008, 16:19

Hi
I am running Office 2007 via XP Pro on a laptop and have just arrived at a new workplace and have connected to their wireless network.
The internet is perfect and I can RECEIVE emails from my ntlworld email account just as well as I can when connected at home to the cable modem.
But, I cannot send any emails. They all just stick in the Outbox.
I receive a message quoting a 0x800ccc67 error code.
I have disabled my (Norton) security and it makes no difference.
I have rebooted to no effect.
I have removed and reinstalled the email (ntlworld) account and it makes no difference.
I have installed the email settings manually (after the automatic reinstallation was "unable to connect to the smtp server") and it makes no difference.
I read somewhere about SMTP Authentication and enabled this, using my normal user name and Password and this does not seem to work either - but to be frank, I don't really know what this means!
Surely I should be able to use my NTLWorld pop 3 account when not connected to the NTL cable?
What am I doing wrong please?
Thanks.
Nick

07-01-2008, 16:19	#1
hurstnicholas Inactive Join Date: Aug 2005 Posts: 62	Problems using my ntlworld email when not connected directly to my ntl cable modem. Hi I am running Office 2007 via XP Pro on a laptop and have just arrived at a new workplace and have connected to their wireless network. The internet is perfect and I can RECEIVE emails from my ntlworld email account just as well as I can when connected at home to the cable modem. But, I cannot send any emails. They all just stick in the Outbox. I receive a message quoting a 0x800ccc67 error code. I have disabled my (Norton) security and it makes no difference. I have rebooted to no effect. I have removed and reinstalled the email (ntlworld) account and it makes no difference. I have installed the email settings manually (after the automatic reinstallation was "unable to connect to the smtp server") and it makes no difference. I read somewhere about SMTP Authentication and enabled this, using my normal user name and Password and this does not seem to work either - but to be frank, I don't really know what this means! Surely I should be able to use my NTLWorld pop 3 account when not connected to the NTL cable? What am I doing wrong please? Thanks. Nick