Quote:
Originally Posted by r00t
Sadly, the work order would have been completed incorrectly.
The result was a one man was sent to do a two man job, unfortunately the tech who came to do the job couldn't continue and had to leave.
I hope you stick with it, I look forward to seeing you post here when your all up and runnning.
|
No i think yesterday was the final straw.Someone phoned me from Mr Berkett,s office at 12.32pm yesterday and promised me the re-pull would get done yesterday,No-one arrived.
I did get a call at 6pm from a local Manager saying he had tried to get the job sorted but they were understaffed,he knew nothing about the call from Mr Berkett,s office and promised to pass it on to his boss on Tuesday.
I sick of all the miscommunication and have contacted Bt to come and change the phone line.I would have rather stayed with Virgin but i,ve had enough now it,s 11 weeks today since my problems started and i can,t see a light at the end of the tunnel.
I don,t blame the tech fellows it,s all down to the Customer service or lack of it in my case.It seems to me the tech guys are suffering from being forced in to more work for less pay.I might be wrong but would it not make more sense to have all tech guys working in house so the comms are improved and less money is wasted?
---------- Post added at 08:33 ---------- Previous post was at 08:29 ----------
[QUOTE=susie r;34464984]
Quote:
Originally Posted by fitssssy
.
I am trying very hard to be reasonable about this but it has been 11 weeks now and it really is getting me down.
I do sympathise with you on this one, Ive had an issue with VM thats been going on for 4 weeks now, after numerous calls and promises of "things will be sorted out" it really is hard to stay calm..................today was the icing on the cake..........got home to find that not only had our TV package been downgraded, but our broadband gone completely, all we wanted was to upgrade to a larger TV package!!! Its a very long story and to be honest Im totally exhausted with the stress of all the calls and empty promises.......Im astonished that this level of service can be allowed . Finally got a really helpful chap in swansea to get me back online, but only after 2 other techs said it wasnt possible for at least 72 hours, I went ballistic, asked to speak to someone in the uk and hey presto, he did it in 5 mins !! Now just gotta wait and see if the TV materialises.I wont hold my breath  |
This is the main part of my problem everytime you phone is a different person telling you something completly different from the last person.It just leaves you going around in circles very frustrating.I do hope you get sorted soon and hope you don,t end up in the eleven week club with me.