Quote:
Originally Posted by unclemeat
You don't happen to live in Bracknell/Reading do you as we had the same problem, even the service outage dates match.
At the end of October we upgraded to the 20MB connection as the TMS cap on the 4MB was too low but otherwise trouble free. Between October and the end of November we got between 4-8MB on the connection which is sort of OK, but from the beginning of December we were frequently disconnected during peak times. Come the week before Christmas when we had both taken off two weeks for some quality MMO gaming our connection dropped to at best 128k and 50% packet loss. Frequent calls to VM BB Tech Support to try to report the problem and the usual muppet like responses (on the last occasion the VM CS lady tried to ping my internal IP and wouldn't listen when I told her 192.... was an internal address!!).
Now the strange thing is that around 3-5am each morning we got around a 512k connection, but this died as soon as other users hit the system.
The engineer is due any moment now, so fingers crossed that something will actually get fixed. In the mean time all I can do is wait and hope, and get more info on ADSL suppliers.
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Hi no i am in Liverpool i do hope your all sorted now.
Update for anyone still awake.
Received a call from a V.nice man in Mr Birkett,s office the very next morning.A general plan of action was agreed and on Thursday a a senior engineer came to see if he could get to the root of the problem.
Now this guy is possibly the nicest bloke i have ever come across in all the days i,ve been with Telewest/Virgin i never for a moment imagined that they actually had someone working for them that actually knew what they were doing the big bonus being he really cared about his job and it showed a rare thing these days.
Lots of jargon was spoken (yes it all went over my head).Whole house rewired back to the street,new modem installed,still no joy but i,m a reasonable guy and can see they are trying.Today (Saturday) i,m awaiting the arrival of the chaps from Virgin who are going to replace the cable right back to the main box,no promises have been made by V.nice man (who to his credit has kept in touch everyday) or Senior Engineer but i,m hopeful my nightmare is close to being over and i will be able to teleport a few episodes of Hollyoaks tonight right after i,ve checked my email. Am i kidding myself and being naive ? I will let you know later.