Ok.
Becuase me mate has online billing, Ive had a look, and the same charges have appeared twice. Has anyone else had this?
Firstly, he has a "Remainder of the Contract" fee of £326. (Thats for BT Broadband Unlimited one).
Then, 8 days later, he has another bill (18th Dec) asking for £320 more... stating this is the "New Sevice Charge" from 1 Jan- 8 Jul.
These two look identical to me! So has he been double charged? And has anyone else experienced this?!
Now, after the fact, and I am pretty sure its a double charge, he will owe them £400 (the service charge for the remaining contract, and call charges, VAT and what not from the previous month.).
Is there anyway to get BT back onside, and will they reinstate the contract if he pays an amount they specify (for example, the outstanding charges for calls and all, plus this months service), and get back to paying monthly?
Here are the bills: (I know there is £6 difference. I dont know what they are but it isnt much difference is it?)
