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Escapee · 19-11-2004, 19:49

You are a good CSR from the customers point of view, but a bad one from your managers point of view.

The employees who take it upon themselves to learn that little bit extra knowlege and then see a fault through to completion takes time, these employees are not seen as an asset in a stats driven environment.
The ones who keep their head down, dont kick up a fuss and do just enough to survive by using any means to met their targets are the ones who get the best deal and a pat on the back at appraisal time in most companies.

Some people have a sense of responsibility and conscience like yourself.

It's the same for the network guys, there are ones who are very experienced and end up with the 5% of faults that are the most difficult. When it comes to redundancies and the decisions are based on stats these are the guys that dont measure up.

19-11-2004, 19:49	#11
Escapee cf.mega poster Join Date: Jun 2003 Location: This Planet Posts: 4,028	Re: Am I a bad CSR? You are a good CSR from the customers point of view, but a bad one from your managers point of view. The employees who take it upon themselves to learn that little bit extra knowlege and then see a fault through to completion takes time, these employees are not seen as an asset in a stats driven environment. The ones who keep their head down, dont kick up a fuss and do just enough to survive by using any means to met their targets are the ones who get the best deal and a pat on the back at appraisal time in most companies. Some people have a sense of responsibility and conscience like yourself. It's the same for the network guys, there are ones who are very experienced and end up with the 5% of faults that are the most difficult. When it comes to redundancies and the decisions are based on stats these are the guys that dont measure up.