Your right is was a farce, i have not included the full converstaion, because it went behond the bounds of insanity.
First of all he did not know what the green box was, i tried to explain but was getting nowhere, and he put me on hold twice to run his diagnostic tests even after telling him, its got nothing to do with the phone. I was very polite and how i kept my temper at bay half way through the call even amazed my other half.
When will they realise, that the indian CS is a joke. i now have no phone service for 6 days and the cheeky sod tried to tell me i would be charged if im not in, at this point blood pressure was beginning to rise.

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I have also reported it on the Virgin media newsgroup and hopfully i will get the phone back on quicker than 6 days, but im not holding my breath.