Cable Forum - View Single Post

unclemeat · 02-01-2008, 13:49

You don't happen to live in Bracknell/Reading do you as we had the same problem, even the service outage dates match.

At the end of October we upgraded to the 20MB connection as the TMS cap on the 4MB was too low but otherwise trouble free. Between October and the end of November we got between 4-8MB on the connection which is sort of OK, but from the beginning of December we were frequently disconnected during peak times. Come the week before Christmas when we had both taken off two weeks for some quality MMO gaming our connection dropped to at best 128k and 50% packet loss. Frequent calls to VM BB Tech Support to try to report the problem and the usual muppet like responses (on the last occasion the VM CS lady tried to ping my internal IP and wouldn't listen when I told her 192.... was an internal address!!).

Now the strange thing is that around 3-5am each morning we got around a 512k connection, but this died as soon as other users hit the system.

The engineer is due any moment now, so fingers crossed that something will actually get fixed. In the mean time all I can do is wait and hope, and get more info on ADSL suppliers.

02-01-2008, 13:49	#16
unclemeat Inactive Join Date: Oct 2007 Location: Bracknell Services: NTL XL Posts: 2	Re: An Open Letter To Virgin Media You don't happen to live in Bracknell/Reading do you as we had the same problem, even the service outage dates match. At the end of October we upgraded to the 20MB connection as the TMS cap on the 4MB was too low but otherwise trouble free. Between October and the end of November we got between 4-8MB on the connection which is sort of OK, but from the beginning of December we were frequently disconnected during peak times. Come the week before Christmas when we had both taken off two weeks for some quality MMO gaming our connection dropped to at best 128k and 50% packet loss. Frequent calls to VM BB Tech Support to try to report the problem and the usual muppet like responses (on the last occasion the VM CS lady tried to ping my internal IP and wouldn't listen when I told her 192.... was an internal address!!). Now the strange thing is that around 3-5am each morning we got around a 512k connection, but this died as soon as other users hit the system. The engineer is due any moment now, so fingers crossed that something will actually get fixed. In the mean time all I can do is wait and hope, and get more info on ADSL suppliers.