Quote:
Originally Posted by SMG
You know, the service we get is pretty good for the money, the problems arise of course, when things go wrong. Anyone who has tried to get help from the "robotic responses" of the Indian call ctr will know. VM`s problems lie with its customer services department. If they had a team who can be understood clearly, based in the UK, who had access to the various departments instantly, then most of the problems could be rectified immediately.
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I,ve found the overseas bod,s were more interested in trying to solve my problems than the Uk bod,s one chap was V rude and another scotish fellow well i could not understand a word that he said apart from "have you tried re-starting off your modem" at least i think thats what he said.
Quick update: Yesterday i sent a copy of my letter to someone called Mr Birkett (whoever he is).I awake this morning to hijack next doors router and find an Email form Mr Birkett apologising for my service issue,s and promising someone from his office will contact me!!
How exciting i just hope they don,t do it by F***ing email !!!
