[SMG]

You know, the service we get is pretty good for the money, the problems arise of course, when things go wrong. Anyone who has tried to get help from the "robotic responses" of the Indian call ctr will know. VM`s problems lie with its customer services department. If they had a team who can be understood clearly, based in the UK, who had access to the various departments instantly, then most of the problems could be rectified immediately.