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fitssssy · 01-01-2008, 15:06

HAPPY NEW YEAR

Hi i just wanted to let you know how bitterly disapointed i am with your company. After 7 years with your company i am now at my wits end,
Since the 28th of October 2007 i have had little or no internet service or TV On Demand service.I have always enjoyed being with Telewest/Virgin or whatever your calling your self this week and thought of your services as part of our family.(Sad i know but true).This all changed on Since the 28th of October 2007.

Since the 28th of October 2007 I have lost count of the amount of times i have rung to try and get help.I,ve be told is a "Regional issue", it,s a "National issue" and several other excuses and promises of "it will be fixed in the morning".MY FAVOURITE WAS "your modems knackered i,ll arrange to post you a new one" (IT NEVER ARRIVED) have been made.My fingers ache from re-starting my modem.

I have tried being polite and i have tried being forceful on the phone everytime i have phoned since the 28th of October 2007 .
Your staff don,t care one man called me a "liar" and said it was working, another was more interested in what the weather was like in the UK today ??????

Finally on the 20 of December i completly lost my internet service and the TV On demand service too, i had been waiting for this to happen since the 28th of October 2007 .One of you enginners arrived on Sunday the 23rd of December and spent three hours cutting cables and generally making it clear she did not have a clue what she was doing in three hours she spent more than two of them on the phone to other engineers asking them how to fix it, After three hours she admited she did not know what the problem was and told me that she did not want to spend anymore time on it as three hours was a long time.When i pointed out EIGHT WEEKS (Since the 28th of October 2007 ) with no real service was a really long time she just laughed it off, and said she would report it as an Emerency.Great i thought then they will be back in the morning HOW STUPID AM I?

I am now told that your people are coming this Saturday the 5th of January (TEN WEEKS SINCE THE 28th of October 2007 to try to fix it again i won,t hold my breath.

I feel that this low level of customer service is not on and it,s with regret that i will be looking for a new service provider for all my TV, Phone and Broadband services in the next week or so.

It,s a shame as i have always reccomended your services to friends and family as the best.If these problems had not happened i would have took up your xmas offer of the half price V plus box instead after 65 days of no service and no help i am thinking of leaving.

I feel very let down i have asked for compensation for the down time i have had and just keep getting told that i can,t get compensated until it,s fixed as i no longer think it will ever get fixed then i am well out of pocket.

I am seriously thinking of contacting Watchdog and Ofcom to see if it,s just me that has been treated so badly since the 28th of October 2007 .A recent visit to the Digital Spy website makes me think that it,s not just me but a lot of people that are not getting the service they are paying for.
Right i have to go next door don,t like me connecting my laptop to their wireless router very much especaily since i have be doing so since the 28th of October 2007.

Thanks for reading
yours

Let Down Loyal Customer

01-01-2008, 15:06	#1
fitssssy Inactive Join Date: Jan 2008 Posts: 22	An Open Letter To Virgin Media HAPPY NEW YEAR Hi i just wanted to let you know how bitterly disapointed i am with your company. After 7 years with your company i am now at my wits end, Since the 28th of October 2007 i have had little or no internet service or TV On Demand service.I have always enjoyed being with Telewest/Virgin or whatever your calling your self this week and thought of your services as part of our family.(Sad i know but true).This all changed on Since the 28th of October 2007. Since the 28th of October 2007 I have lost count of the amount of times i have rung to try and get help.I,ve be told is a "Regional issue", it,s a "National issue" and several other excuses and promises of "it will be fixed in the morning".MY FAVOURITE WAS "your modems knackered i,ll arrange to post you a new one" (IT NEVER ARRIVED) have been made.My fingers ache from re-starting my modem. I have tried being polite and i have tried being forceful on the phone everytime i have phoned since the 28th of October 2007 . Your staff don,t care one man called me a "liar" and said it was working, another was more interested in what the weather was like in the UK today ?????? Finally on the 20 of December i completly lost my internet service and the TV On demand service too, i had been waiting for this to happen since the 28th of October 2007 .One of you enginners arrived on Sunday the 23rd of December and spent three hours cutting cables and generally making it clear she did not have a clue what she was doing in three hours she spent more than two of them on the phone to other engineers asking them how to fix it, After three hours she admited she did not know what the problem was and told me that she did not want to spend anymore time on it as three hours was a long time.When i pointed out EIGHT WEEKS (Since the 28th of October 2007 ) with no real service was a really long time she just laughed it off, and said she would report it as an Emerency.Great i thought then they will be back in the morning HOW STUPID AM I? I am now told that your people are coming this Saturday the 5th of January (TEN WEEKS SINCE THE 28th of October 2007 to try to fix it again i won,t hold my breath. I feel that this low level of customer service is not on and it,s with regret that i will be looking for a new service provider for all my TV, Phone and Broadband services in the next week or so. It,s a shame as i have always reccomended your services to friends and family as the best.If these problems had not happened i would have took up your xmas offer of the half price V plus box instead after 65 days of no service and no help i am thinking of leaving. I feel very let down i have asked for compensation for the down time i have had and just keep getting told that i can,t get compensated until it,s fixed as i no longer think it will ever get fixed then i am well out of pocket. I am seriously thinking of contacting Watchdog and Ofcom to see if it,s just me that has been treated so badly since the 28th of October 2007 .A recent visit to the Digital Spy website makes me think that it,s not just me but a lot of people that are not getting the service they are paying for. Right i have to go next door don,t like me connecting my laptop to their wireless router very much especaily since i have be doing so since the 28th of October 2007. Thanks for reading yours Let Down Loyal Customer