[nffc]

I just think MSN should be doing more to stop people hacking accounts, using a secondary email first would be a good way to bypass the secret question all together- the secret question is definitely flawed.

In the absence of the 2nd email, then the question should be used.

The way it's set up, and they don't claim this, the email is useless unless you've forgotten your answer or someone's reset you.

I'm not really emphasising the fact that once it's been hacked, you can't do much- merely the fact that hotmail accounts are so easy to hack and this does nothing to decrease that ease, despite it purporting to!