Quote:
Originally Posted by Lenx
A quiet Saturday in downtown Bham and suddenly out went the tv AND THE bb - drat.
MIL watching Celebrity Masterchef just as they're about to name the winner, not a happy bunny. With sinking heart call customer service, joy of joys get the home based call centre.
No silly questions, let's just get on with sending down a signal - no joy - OK we'll get an engineer out, but before the details can be sorted, disaster - the phone goes out too!
OK - try on mobile - this time get the outsourced call centre - Sorry VM they have no idea - please bring it all home to the UK.
Anyway rumble off mumbling and muttering to rig up freeview box. About an hour later all comes back on - Ah, well done VM, try and call to cancel engineer, outsourced again - and they have no idea...... Oh well I tried to avoid wasting an engineer's time.
Today, VM call me to explain it had been a grid power outage that had effected the local area, backup batteries had kept the phones going but only for a short while and did I still need the engineer?
Now I've no doubt the call was in VM's interest, but at least they had the courtesy to ask and explain the problem - so thanks VM.
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I just love happy endings..
to VM, the follow up phonecall is a magnificent touch to make customers think you care about them.
Quote:
Originally Posted by Lenx
Now if you could bring the call centres home and sort out the traffic shaping, you'd be perfect...... |
Steady on... let's not get too carried away...
It would be an enormous step in the right direction though.