Quote:
Originally Posted by davidb24v
Well, I hope someone can help 
I've been a VM customer for about 18 months now (I think). I'm very happy with the service - 20Mb rocks for me and they've fixed the 'phone next day both times it broke. BT said "there is nothing wrong" with my 'phone line when ADSL stopped working so don't want to go back there again, ever.
However, my wife is at home during the day. She can no longer work due to having MS. VM ring up, ask to speak to me, won't say what it's about and hang up when she gets a bit, er, lively with them. They always promise to ring back in the evening when I'll be there but... it's never happened.
Unless you good people have any suggestions then I think cancelling and trying to go back to that BT landline ADSL rubbish is the only option. Is there another way? (Short of "divorce", obviously  ).
Dave
ps. The phone is set to discard "number witheld" - but VM don't do that. Their number doesn't answer either  |
firstly call cust care (150 ) from your land line and as to be put on to No contact.
Then as them to make notes of your request and concernes.
Hope this helps