Quote:
Originally Posted by nimicitor
I didnt make a repair, I found the problem.
Ive saved the engineer time because he knows what to replace now.
It is proactive to 'fiddle' with equipment if it means the problem can be found easier.
|
I apologise but we will just have to disagree on the wording of what you have done and whether you have the right to alter any of Virgin Media's equipment.
As you are now suggesting that an engineer is on the way, whereas you previously said you 'don't want an engineer out', then we will establish what the problem is and hopefully you will have reduced his problem determination and fix time.
I'm sure you'll let us know.