Steven, from what I've seen of your helpfulness on this site, I would say you are just the kind of CSR that a customer would want to find on the other end of the phone. It makes me mad that call centre managers are so obsessed with turnover, rather than quality - I know if I called because I had a problem, I would like to think the CSR would stay with it to a satisfactory conclusion - not cut it short because of some KPI.
- what is better, 10 unhappy customers an hour, or 8 satisfied ones, grrr.
Thanks for your input on here
