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Steve H · 19-11-2004, 18:51

Completley agree with you.

What the hells the point in having Customer Services if all they're there to do is fob you off?

Maybe if they allowed people like you to properley sort issues out, as you're trying to do.. then there wouldn't be as many calls as there was in the first place. Many a time I've rang up to be told it was a problem my end (After they'd tryed fobbin me off with, reset the box, lalala).. and that they couldn't do anything. Always ended up ringing back the next day.. If the issue was solved there and then, there would be no ringing back.

19-11-2004, 18:51	#4
Steve H Inactive Join Date: Jun 2003 Location: Stoke-On-Heaven Age: 38 Services: Freeview, 512k Pipex. Posts: 1,758	Re: Am I a bad CSR? Completley agree with you. What the hells the point in having Customer Services if all they're there to do is fob you off? Maybe if they allowed people like you to properley sort issues out, as you're trying to do.. then there wouldn't be as many calls as there was in the first place. Many a time I've rang up to be told it was a problem my end (After they'd tryed fobbin me off with, reset the box, lalala).. and that they couldn't do anything. Always ended up ringing back the next day.. If the issue was solved there and then, there would be no ringing back.