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Gareth · 19-11-2004, 18:50

It's a fine line.... normally I'd say take yer time with each caller, but in NTL's case, it drives me mad when I get the message about a 45 minute wait to speak to someone. If it's something that can be quickly handled or resolved then I say just cut to the chase.

19-11-2004, 18:50	#3
Gareth cf.mega poster Join Date: Dec 2003 Age: 50 Posts: 7,101	Re: Am I a bad CSR? It's a fine line.... normally I'd say take yer time with each caller, but in NTL's case, it drives me mad when I get the message about a 45 minute wait to speak to someone. If it's something that can be quickly handled or resolved then I say just cut to the chase.