Hi, I've been noticing for the past 2-3 days some issues with my connection. I run an online radio station and upload at 64k or 128kbit (around 15% of my upload speed?) to my shoutcast server I rent and have been getting buffer errors with it not being able to stream fast enough.
Straight away I blamed speeds, but did some speed checks, and speeds were fine.
After a day I started to notice and issue with my modem, every 5~10 minutes or so I'll lose my connection for upto a minute, my RDY and SYNC lights stay on, but my U/S and D/S activity lights do nothing.
During this time I can't go on any websites, broadcast or anything at all. It's lost me so many listeners and is annoying as hell.
What can I do, should I get an egineer call out to replace the modem?
This one is from this morning, this is my lowest but I've had upto 15Mbit on results, so as you can see there are no speed issues. I'm a 20MBit customer with a NTL 200 modem.
Downstream Status
Downstream Lock : Locked
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Interleave Depth : taps12increment17
Downstream Receive Power Level : 2.2 dBmV
Downstream SNR : 33.3 dB
Upstream Status
Upstream Channel ID : 5
Upstream Transmit Power Level : 37.25 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 41584000 Hz
Upstream Mini-Slot Size : 2