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brettjbuckley · 18-12-2007, 08:02

I got the VIP pack about a month ago.

I firstly tried talking to some of the Virgin street vendors in our town centre who didn't really seem to know the detail and wanted to charge me Ã‚Â£150 for the upgrade from my existing arrangement.

I then phoned Virgin and struck lucky when I spoke to a rather nice lady with a Scottish accent who gave me the VIP package for the Ã‚Â£85. I asked her about the Ã‚Â£30 installation charge and she described me as a "good customer" and simply waived it for me.

They came to install 6 days later and all has gone smoothly since (apart from them "forgetting" to request that my modem got upgraded from 4Mbps to 20Mbps. A quick phone call phone solved this problem and I now get a fantastic, um, 5.2Mbps).

18-12-2007, 08:02	#11
brettjbuckley Inactive Join Date: Mar 2004 Posts: 42	Re: Is the VIP Pack still available? I got the VIP pack about a month ago. I firstly tried talking to some of the Virgin street vendors in our town centre who didn't really seem to know the detail and wanted to charge me Ã‚Â£150 for the upgrade from my existing arrangement. I then phoned Virgin and struck lucky when I spoke to a rather nice lady with a Scottish accent who gave me the VIP package for the Ã‚Â£85. I asked her about the Ã‚Â£30 installation charge and she described me as a "good customer" and simply waived it for me. They came to install 6 days later and all has gone smoothly since (apart from them "forgetting" to request that my modem got upgraded from 4Mbps to 20Mbps. A quick phone call phone solved this problem and I now get a fantastic, um, 5.2Mbps).