Quote:
Originally Posted by Aragorn
Have you got anything in writing to backup the offer of £100 from the time you arranged the loan?
Either way, send a recorded letter to the branch manager detailing the problem and giving them 14 days to respond. Warn them that it will be escalated to head office in the absence of a 'satisfactory resolution within that time'.
Hopefully that will be enough to get your money.
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I've just had a rather loud conversation with the woman who sold me the bank account, who insists she would never be pushy. In the end she gave in and has told me there is no way i can contact their enquiries dept, and even the branch only has an email address for them. She told me they have 7 days to reply, so as a gesture of goodwill (and also because i'm very busy atm) i have said I will give them until next Tuesday before i take it further - which would be your suggested letter above.
I ended the conversation with her by explaining i was on on U-switch website as we spoke, sourcing a new bank account. I told her unless I get the money i was promised, i will be taking my business elsewhere. Being a young professional homeowner, i'm sure there are banks waiting to welcome my business
