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Re: Transferring banks - advice needed
Have you got anything in writing to backup the offer of £100 from the time you arranged the loan?
Either way, send a recorded letter to the branch manager detailing the problem and giving them 14 days to respond. Warn them that it will be escalated to head office in the absence of a 'satisfactory resolution within that time'.
Hopefully that will be enough to get your money.
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