I don't trust them enough to upgrade online, I want to speak to someone who KNOWS what they are doing not keep repeating 'Sorry, what did you want?' or 'You want to know what?"
There are a lot of questions I want to ask and the answers depend on whether I change the package, online upgrades can't answer all those questions as my package is part XL TV, L BB and M phone!
I've tried to speak to 6 foreign people and got nowhere, they are useless as call centre people they just don't seem to grasp a simple concept like 'Is the VIP pack still availble?' greeted with a pause and then "You want to know what?". The times I've had to repeat myself is unacceptable, please use people who have a firm grasp and understanding of English VM!!!
I'll try around 7pm and see if I can get someone who's English!