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Old 05-12-2007, 14:12   #2
Toto
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Join Date: Dec 2004
Posts: 3,403
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Re: Transferring banks - advice needed

Yeh, sounds like a bum deal...

If you have to deal with the branch, best to go in at an arranged time, and have all your details to hand. I swapped to a better account with my bank, and pressed them to sort everything out for me. To a large extent they did, with the exception of two DD's, one was with Virgin Media, so I sorted those two myself.

Just have all your information and arguments ready, dealing with a person face-to-face has to be a good option, and a rare opportunity to get some satisfaction given this day and age of call centres.
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