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Re: Transferring banks - advice needed
Yeh, sounds like a bum deal...
If you have to deal with the branch, best to go in at an arranged time, and have all your details to hand. I swapped to a better account with my bank, and pressed them to sort everything out for me. To a large extent they did, with the exception of two DD's, one was with Virgin Media, so I sorted those two myself.
Just have all your information and arguments ready, dealing with a person face-to-face has to be a good option, and a rare opportunity to get some satisfaction given this day and age of call centres.
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