Hi Simon,
I dont know why but in my hosts file I had
192.168.1.1 vpn.accountingframeworks.com
Once I removed that, saved, and restarted, I could use vpn.accountingframeworks.com instead of the IP address.
I think the hosts file was the root cause of the problem.... and I paid 3 bucks to Virgin 3rd Line support for nothing!
I think I found the experts
Cheers once again!
Tauqeer