[tauqeerjamadar]

Thanks for all your promt replies!

I followed the trace route path, I get a reply back from 192.168.1.1

Virgin media say that the set top box is 192.168.100.51.

I am directly connected to the set top box, no other hardware in the middle.

1) So (and pardon my ignorance), what exactly is 192.168.1.1?
2) Why is it returning results on tracert?

For the record, I have connected outside the VM bb connection, and I am not aware of any restrictions on my work server side of things, but I will double check it. Currently about 5-6 folks connect to work via the same VPN network, so I dont think there is an issue from work point of things.

Thanks in advance

Tauqeer