Thanks for the welcome no offense taken
I'm happy to get a response this late in the day.
It took me a while to realize that was going on. I have spent hours trying to resolve the problem thinking it was at my end.
Clearly something is going on and its not just me. There are reports on the Thinkbroadband forums of problems starting on Friday with other games not working and webcams running real slow despite better than usual ping times!
I just hope its resolved real soon.
Without knowing the cause of the problem resolving it is highly unlikely.
I had hoped that there might be hack or work around to get the kids back online.
Just to show its not just me. check out these links from other Virgin customers
link one
link 2
There are a lot more with the same problems I'm having, so I'm not the only one.
Even knowing how to get in contact with someone at Virgin who can fix it but is unaware as the support staff don't think there is a problem might help?
Thanks again for the prompt reply