Quote:
Originally Posted by VirginOnInsaniy
I totally agree. It looks like its not a deliberate mistake on Virgins side. But implementing a new filtering system late on a Friday when senor staff will probably have the weekend off! sounds like grossly bad working practice.
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It is something that Virgin tend not to do. I can't speak for ADSL, but any major changes to the cable network are scheduled for when they are likely to have more staff in (this is why they don't tend to schedule major upgrades for weekends, bank holidays or for a couple of weeks around Christmas).
I am not denying that there is some sort of issue (clearly, there is), but I doubt they would introduce a major system change (which filtering would be) on a Friday afternoon, and we have had reports of many occassions when a CSR says the wrong thing (sometimes to get you off the phone, and their call rates up, and sometimes because they either don't know or have been given wrong information).
Also, didn't mean to be rude. As Gavin said,
to the forum.