Cable Forum - View Single Post - Broadband slower than dial-up!

tortoise · 19-11-2007, 17:32

Hi all. Have been suffering slow speed on broadband for the last few days, 24/7, not just at peak times. Max i get is about 20KBs on a 4MB service. 5 calls to Tech later, still no further forward, though they have now actually sussed that it is def a problem at their end rather than mine (no problem with modem or connection, and doesn't just happen at peak times, so not down to load)!

Now waiting on a call back, finally got someone helpful who is calling second line to find out more.

Speed test:-

Mon, 19 Nov 2007 18:05:08 UTC

Test 1: 1024K took 51515 ms = 19.9 KB/sec, approx 164 Kbps, 0.16 Mbps
Test 2: 1024K took 50656 ms = 20.2 KB/sec, approx 166 Kbps, 0.16 Mbps
Test 3: 1024K took 51204 ms = 20 KB/sec, approx 165 Kbps, 0.16 Mbps
Test 4: 2048K took 103015 ms = 19.9 KB/sec, approx 164 Kbps, 0.16 Mbps

Overall Average Speed = approx 165 Kbps, 0.16 Mbps

If i get no joy there, any ideas what i do next?

Thanks.

19-11-2007, 17:32	#1
tortoise Inactive Join Date: Nov 2007 Posts: 6	Broadband slower than dial-up! Hi all. Have been suffering slow speed on broadband for the last few days, 24/7, not just at peak times. Max i get is about 20KBs on a 4MB service. 5 calls to Tech later, still no further forward, though they have now actually sussed that it is def a problem at their end rather than mine (no problem with modem or connection, and doesn't just happen at peak times, so not down to load)! Now waiting on a call back, finally got someone helpful who is calling second line to find out more. Speed test:- Mon, 19 Nov 2007 18:05:08 UTC Test 1: 1024K took 51515 ms = 19.9 KB/sec, approx 164 Kbps, 0.16 Mbps Test 2: 1024K took 50656 ms = 20.2 KB/sec, approx 166 Kbps, 0.16 Mbps Test 3: 1024K took 51204 ms = 20 KB/sec, approx 165 Kbps, 0.16 Mbps Test 4: 2048K took 103015 ms = 19.9 KB/sec, approx 164 Kbps, 0.16 Mbps Overall Average Speed = approx 165 Kbps, 0.16 Mbps If i get no joy there, any ideas what i do next? Thanks.