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countbathory · 19-11-2007, 16:34

This 3gb limit during peek hours an then your capped seems to be a joke.
On Thursday night i came home around 8pm an went onto my pc, as usual my speeds were around 5 - 10mb then at about 11.50pm i noticed my speed drop considerably. When i ran a few tests it became clear i was gettin 4.9mb dl an 256k upload, it appeared id been capped the funny thing was id only downloaded 1.2gb. I use bandwidth meter pro to monitor all my usage so i knew i hadnt gone past this 3gb limit.
date time download upload
2007-11-15 01:35:46 392.5K 28.4K
2007-11-15 01:35:47 327.0K 26.1K
2007-11-15 01:35:48 354.9K 20.0K
2007-11-15 01:35:49 321.0K 29.9K
this is taken from the bandwidth meter log.
So given i knew i hadnt exceeded the 3gb limit i phoned virgin to see why i had been capped and after speaking to a nice enough gentleman for about 10mins he asured me i hadnt been capped as he could clearly see i hadnt abused my usage ie broken the 3gb limit, He then ran a few tests on my connection like having me download from virgin servers and sure enough 4mb down an 256up was the best i could get, So he booked an engineer stating that there must of been a problem with my modem. Althought i didnt agree with his assessment i went along with it.
So i hung up an decided to watch bandwidth monitor over the next few hours to see what if anything happens, and to my surprise at 3.56am almost 4hours later my normal speed returned.
2007-11-15 03:56:34 43.1K 38.7K
2007-11-15 03:56:35 12.3K 1.8K
2007-11-15 03:56:36 20.3K 10.8K
2007-11-15 03:56:37 6.1K 2.8K
2007-11-15 03:56:38 444 108
2007-11-15 03:56:39 412 0
2007-11-15 03:56:40 207 54
2007-11-15 03:56:41 629 54
2007-11-15 03:56:42 1.10M 21.1K
2007-11-15 03:56:43 2.30M 42.3K
2007-11-15 03:56:44 2.05M 37.5K

So it is clear to me now that virgin clearly lies about its shaping and how an when people will be shaped. I have asked virgin to explain this but get passed form one person to another all of whom cant give me an explination an im told someone will call me back an surprise surprise they never do.
Now i am not like some on this form an go cryin everytime my speed drops to below 10mb, i happily accept they need to shape speeds durning peek times an even cap heavy users when they abuse there speeds but as its now clear to me they are also capping people at random without explination or good reason, so im not happy, an i beleive virgin is in breach of its own tos. I have logs from bandwidth monitor that clearly shows my usage an the shaping and as ive said virgin are unable or unwilling to explain or even talk about the matter. The matter is now being looked at by another authority.

19-11-2007, 16:34	#21
countbathory Inactive Join Date: Oct 2006 Posts: 76	Re: Virgin Capp Speed This 3gb limit during peek hours an then your capped seems to be a joke. On Thursday night i came home around 8pm an went onto my pc, as usual my speeds were around 5 - 10mb then at about 11.50pm i noticed my speed drop considerably. When i ran a few tests it became clear i was gettin 4.9mb dl an 256k upload, it appeared id been capped the funny thing was id only downloaded 1.2gb. I use bandwidth meter pro to monitor all my usage so i knew i hadnt gone past this 3gb limit. date time download upload 2007-11-15 01:35:46 392.5K 28.4K 2007-11-15 01:35:47 327.0K 26.1K 2007-11-15 01:35:48 354.9K 20.0K 2007-11-15 01:35:49 321.0K 29.9K this is taken from the bandwidth meter log. So given i knew i hadnt exceeded the 3gb limit i phoned virgin to see why i had been capped and after speaking to a nice enough gentleman for about 10mins he asured me i hadnt been capped as he could clearly see i hadnt abused my usage ie broken the 3gb limit, He then ran a few tests on my connection like having me download from virgin servers and sure enough 4mb down an 256up was the best i could get, So he booked an engineer stating that there must of been a problem with my modem. Althought i didnt agree with his assessment i went along with it. So i hung up an decided to watch bandwidth monitor over the next few hours to see what if anything happens, and to my surprise at 3.56am almost 4hours later my normal speed returned. 2007-11-15 03:56:34 43.1K 38.7K 2007-11-15 03:56:35 12.3K 1.8K 2007-11-15 03:56:36 20.3K 10.8K 2007-11-15 03:56:37 6.1K 2.8K 2007-11-15 03:56:38 444 108 2007-11-15 03:56:39 412 0 2007-11-15 03:56:40 207 54 2007-11-15 03:56:41 629 54 2007-11-15 03:56:42 1.10M 21.1K 2007-11-15 03:56:43 2.30M 42.3K 2007-11-15 03:56:44 2.05M 37.5K So it is clear to me now that virgin clearly lies about its shaping and how an when people will be shaped. I have asked virgin to explain this but get passed form one person to another all of whom cant give me an explination an im told someone will call me back an surprise surprise they never do. Now i am not like some on this form an go cryin everytime my speed drops to below 10mb, i happily accept they need to shape speeds durning peek times an even cap heavy users when they abuse there speeds but as its now clear to me they are also capping people at random without explination or good reason, so im not happy, an i beleive virgin is in breach of its own tos. I have logs from bandwidth monitor that clearly shows my usage an the shaping and as ive said virgin are unable or unwilling to explain or even talk about the matter. The matter is now being looked at by another authority.