[xiao]

i told them

i want to cancle i am not getting wat i am paying for i told them the speeds i get.

i told them i called CS many times, they already sent 3 techs to my home.

last ones said area is oversubscribed, u cant or we cant do anything about it but VM need to imorve their infrostructure.

they said all of them said that i said no the last one.

then they put me on hold

he spoke to a team leader saying one1 called the other day saying the same thing and they put him on 4mb. so we can up ur on 4mb its cheaper....

i got angry, i said i didnt cancle my 8mb connection with bt to downgread i bought 20mb coz the advert said i will get 20mb no mattter how far i live away from the server, which is leading and against the law by advertising standard authority.
i am not i would have never joined if i was going to be put on 4mb

they said well wat u want me to do about it, its over subscribed, it will take a long time till they can put more calbles into the ground.....

i said thats not my concirn how the cables get put in or how long it gets, my concirn is to pay for 20mb and get 20mb.

well what do u want me to do about it they said.

i said u r saying u r not going to help be expect put me on 4mb, so i am not going to waste my time talking to u, so can i talk to ur suprior, he said on please hold...

he came bak saying i got this number here to call, and they can tell me what they are going to do about your area, and if they r going to do anything about your area..

so now i am on hold again for 5 mins or so while he calls that number

still on hold......

they called bak after 30 mins saying well they need to impvoe the server which cost alot of money, and !!!!!"WE VM AGREE THAT WE ARE NOT ABLE TO PROVIDE YOU THE SERVICE WHICH WE SAID WE WOULD AND WHICH YOU PAY FOR"

so we will cancle your service, in 30 days, and you will get that 30 days the 1 month for free.

they offered me 4mb with no contract to try it out