Quote:
Originally Posted by xiao
i am in a pickel, i ordered my bt line which i will get on wed. i can not order my internet untill i get my line
now if i call today and argue with VM to cancle my service, and they say yes ok we will cancle, can i tell them when to cancle it? coz i still need to order my ADSL BB from BeThere.co.uk
and if i wait till wednersday, and order my BeThere, they say 10 days u will get it... and if i call VM witin thoes 10days, and they prolong the issue, that means i will be paying for 2 internet services which i cant afford.
a solution is, is it possible to tell VM when to cancle the service after arguing with them to cancle my 12 month contract for free....
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I ordered Be on a Sunday Evening. Monday morning I got three texts, acknowledging the order, informing me it would go active on the next Friday and informing me the modem had been dispatched.
Modem arrived Tuesday and I was able to access the service as promised on the Friday.
I had a couple of hiccoughs setting it up. The modem got it's knickers in a twist when setting up a static IP and it seems there is a bug in the modem firmware if you have IE7 installed which locks you out when you change the default modem password.
The fix is to Telnet into the modem (your new passsword will be recognised) and simply resave the existing config by exiting. Autosave on exit is on by default.
The service seems quite stable and HTTP just flies when compared to the VM service I had been getting.
Thats all the good news as it seems I am damned to live with poorish speeds. I originally synched at 12meg but after 2 days I'm now down to 8meg. As I'm 900m, as the crow flies, from the exchange I had hoped for somewhat better than this. I can only assume the phonelines here are shot to bits or I have a DACS on the line or something. I sure it's not a contention issue as the speed is steady. Many years ago we could only get a party line here and although BT fixed that at some point things could still be primitive line wise, for all I know.
However it is faster than I was getting from VM at the times when I want to use it, the quality is tons better and it's only £22.00pm.
Oh forgot to mention, although the support is somewhere in Central Europe there were no language problems. The lady I spoke to was polite and seemed knowledgeable, I got the impression she wanted to help rather than to just get me off the line asap. Although a big improvement on VM's off shored support service they were however pretty slow to answer. I was phoning at what they considered their peak times though and a recorded message advised phoning after 10.00pm and that the service was 24/7.
