Quote:
Originally Posted by xiao
thanx for the heads up i am going to be fighting to get free canclations, i am going to threaten them saying i will be complain to ofcom and watchdog for bad CS TS and S
should i ask for the manager stright away or argue wit the first person i get on the phone.
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Depends who you get first .... I actually spoke to a really nice lady after holding for 20mins, so didnt ask for anyone else! Explained to her that speeds were really bad, especially past few weeks, not to mention phone being cut off for 5 days for no reason. I did have to argue my point about them not keeping their side of the contract, and she then put me through to BB support on a conf call.
Again, I was put through to a great bloke who seemed to know his stuff. The fact that I can get really good speeds early morning, and late at night, but crap, under 2meg speeds in the eves and weekends, he accepted it was most likely a congestion issue. They wanted to book an engineer visit anyway, and if it turns out that congestion is the problem, then I assume (hope) they'll let me go without having to pay any more on my contract
Having said all that, I've phoned CS a few times before, and they've been damnn rude and dismissive. BB support have always blamed my equipment etc. This time I went straight to cancellations, and also mentioned that I'd made a compaint to Consumer Direct, so that might have added some weight lol
