Thread: Lockups with a 3 month old laptop - Advice sought!
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Old 15-11-2007, 13:45   #14
dragon
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Re: Lockups with a 3 month old laptop - Advice sought!
Quote:
Originally Posted by royaltiger View Post
Surely the software installation comes as part of the warranty package, i may be wrong, if you are sold a laptop or pc that is new and you change the operating system and the pc does not work correctly, what i am saying is i cannot believe the company that sold you the product will fix this for free under a warranty, again i may be wrong
If it's a hardware defect then yes they should fix it.

for example If i change from vista to xp on a new laptop and 3 months down the line the charger/power adaptor dies, id fully expect them to replace the faulty charger/power adaptor.

if its simply not working because the software you installed is not compatable with the hardware then no they wont fix it.

So if i'd installed Xp on a machine that shipped with vista and the wireless wouldn't work because I needed an xp driver I wouldn't expect them to provide me with a driver, Id fully expect to have to go find it myself.
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