You cannot be serious - BT support has been dire in the past from what I have experienced. Also, what is it that you find difficult about so many people staying with VM? Not everyone has a problem with the service and as for people experiencing speed issues, at the end of the day, there is no SLA, thus no guaranteed constant speed.
OMG! I just knew a member of CF team would find some way to pick at my post and take bits of it out of context.. grrr!
I said BT is far from perfect (it's far from being cheap for a start!), but I had several issues to resolve via CS and they called back promptly and always resolved the problems quickly. Yeah, they were perfect and many staff were obviously based in India, but the thing is they obviously had a more integrated CS system and better information to hand, so were able to resolve problems whereas VM staff just couldn't and made so many errors, even some more capable VM staff were shocked. I'm certainly not the only person to have this experience of VM. I can understand why people stay with VM, there are a myriad of reasons - a few have good experiences, some have low expectations, some can't be bothered, others are believing the ads and have just joined, yet others are hoping things will improve in future.. that said, I do really feel that if more people left, it would force them to start to make some real improvements more quickly.
Regarding the speed, huge numbers of people complain about VMs internet speed and VM has admitted themselves that bandwidth issues are holding them back from launching a decent HD service. The big problem is that for large numbers of people who pay extra for higher bandwidth VM services, just don't get better bandwidth and VMs equipment, systems and staff incompetence really gets on people's nerves. Why on Earth does this forum exist if everyone thinks VM services are perfect? Yes, there is no SLA, but VM claim to have a fantastic broadband service, when for many people it just isn't. I thought going back to ADSL would lead to a big drop in speed from my 20MB VM services, but I personally noticed a big speed increase (especially out of peak hours) after switching even though my ADSL line only goes up to 7MB.
Not VM's fault - Blame Sky for significantly increasing the cost to air its declining channel(s).
It's strange that Tiscali managed to come to an arrangement with Sky. Also VM underplay the fact that Sky offered a lot more (esp access to HD channels) with their offer. Sure Sky leave a lot to be desired, but I think it shows incompetence that VM could not come to an arrangement with Sky (or even allow its customers to decide whether or not to pay the few extra quid for Sky channels as an extra). The public row has not done customers any favours and whilst I hope that the High Court action leads to a good result for all concerned, I don't think VM is completely without blame in this matter.
You have the assumption that because you disliked your services from VM that every other customers should feel the same way you do. It isn't the case.
I absolutely don't think this is true, but as I said before, if so many people hadn't had such poor experiences of VM, this forum wouldn't exist.
Well there is something I do agree on.
