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zctyp18 · 11-11-2007, 18:35

Good on you for leaving. I can't believe how many people stay with VM! I left a while ago and haven't looked back. I'm currently getting BB, phone and BT Vision TV services from BT, they are far from perfect, but the billing is so much better, tech support is a zillion times better, customer services is free and it just works. That said, I think Tiscali offer better value for money, so I'll be switching when my BT contract is up.

Virgin's staff leave a lot to be desired and the lack of Sky 'basics' channels, a pitiful HD service, crap technicians, crap systems, staff who don't call or visit when they say they will, crap boxes that don't work properly, V+ that is overpriced and has nothing a cheap PVR can't give you, broadband that doesn't seem to change speed no matter what package you pay for, on demand that frequently crashes and is a nightmare to navigate, endless billing mistakes, promises that aren't kept, etc, etc, etc....

why oh why do Virgin's customers put up with it? Apparently customer numbers are INCREASING! If people don't vote with their feet there is no incentive for them to improve. I hope that VM do get their act together though as competition is a good thing and cable is capable of so much more that VM are providing at the moment. As the guy I spoke to when I left said 'well looking at your account I can see that we've not done anything you requested of us and I can completely understand why you're going, give us a year or so to settle down and get rid of some of the staff who aren't performing and call us back'. He promptly sorted out the myriad of billing errors and finally sorted out my disconnection. I told him if only the rest of VM staff were so honest and efficient, I wouldn't have left.

I'm sure some admin will say that the staff aren't to blame, but I'm sorry many of them are completely useless and that combined with their rubbish systems and sub-standard services are the reasons so many people use this forum.

11-11-2007, 18:35	#10
zctyp18 Inactive Join Date: Sep 2006 Age: 49 Services: phone, 10mb BB, family pack Posts: 8	Re: I'm Through with VIRGIN Good on you for leaving. I can't believe how many people stay with VM! I left a while ago and haven't looked back. I'm currently getting BB, phone and BT Vision TV services from BT, they are far from perfect, but the billing is so much better, tech support is a zillion times better, customer services is free and it just works. That said, I think Tiscali offer better value for money, so I'll be switching when my BT contract is up. Virgin's staff leave a lot to be desired and the lack of Sky 'basics' channels, a pitiful HD service, crap technicians, crap systems, staff who don't call or visit when they say they will, crap boxes that don't work properly, V+ that is overpriced and has nothing a cheap PVR can't give you, broadband that doesn't seem to change speed no matter what package you pay for, on demand that frequently crashes and is a nightmare to navigate, endless billing mistakes, promises that aren't kept, etc, etc, etc.... why oh why do Virgin's customers put up with it? Apparently customer numbers are INCREASING! If people don't vote with their feet there is no incentive for them to improve. I hope that VM do get their act together though as competition is a good thing and cable is capable of so much more that VM are providing at the moment. As the guy I spoke to when I left said 'well looking at your account I can see that we've not done anything you requested of us and I can completely understand why you're going, give us a year or so to settle down and get rid of some of the staff who aren't performing and call us back'. He promptly sorted out the myriad of billing errors and finally sorted out my disconnection. I told him if only the rest of VM staff were so honest and efficient, I wouldn't have left. I'm sure some admin will say that the staff aren't to blame, but I'm sorry many of them are completely useless and that combined with their rubbish systems and sub-standard services are the reasons so many people use this forum.